Store Manager

At Trane Technologies® we Challenge Possible. Our brands – including Trane® and Thermo King®  - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

As the Store Manager, you will be responsible for the successful management and leadership of a Trane Supply Store and warehouse facility.  In this role, you will lead a team of customer sales associates, warehouse technicians and other specialty positions based on local market, product offerings and other factors. The Store Manager is responsible for the management of overall operations and sales, understanding local markets and product representation, and leading and developing the store team.

• Foster a Customer-focused culture in the store.

• Drive a sense of urgency and accountability to satisfy the customer, by fully identifying customer issues and offering timely and quality solutions.

• Utilize customer feedback tools/ methods to engage associates in continuous improvement of the overall customer experience.

• Maintain constant awareness of local market pricing and product trends, collaborating with Retail Operations Leader to develop actions to leverage opportunities for growth and addressing pressures from competition.

• Lead overall implementation of product and vendor promotions and customer events.

• Builds strong relationships with key customers.

• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and associates as needed.

• Performs customer surveys and focus group meetings.

• Ensures portfolio for each store and showroom is kept current and incorporates local customer needs to ensure high availability of sales.

   
   

  Leadership and Winning Culture

• Effectively assesses, selects, onboards, develops and coaches strong, diverse team of different backgrounds and experiences to achieve performance goals and business results.

• Establishes work objectives and plans and manage distribution of work among associates. 

• Utilizes HR team and IR Talent Management System and processes to effectively work with associates to establish goals, manage overall performance management, and ongoing development.

• Works with Retail Operations Leader regarding performance reviews, performance issues, recommended promotions and salary/wage increase.

• Builds a sales culture, reinforcing parts and solutions sales through coaching and training. Leverage sales reporting to identify opportunities for improvement.

• Establishes leadership cadence for team including communication and community events to help build engaged team.

• Role-models engaging customer-facing behaviors and customer service.

• Leads recognition, informal and formal for the store including ongoing individual recognition and recognizing successes.

• Participates in different team and community involvement activities.

   
  Operations

• Develop and execute annual operating plans for store. Prepare and analyze business forecasts and reports, conduct audits and reviews to ensure business process and financial compliance.

• Responsible for cash management process including reconciliation.

• Works with Retail Operations Leader to recommend potential synergies with other SBUs for market penetration.

• Responsible for achieving store sales goals objectives.

• Conduct market price and product needs analyses and recommends new product offerings to Retail Operations Leader.

• Manages store operations to ensure follow through, productivity and quality in standard work and processes. Oversee store inventory program to ensure inventory levels to support customer availability, and reduce OSMI.  Forecast requirements and provide input to SIOP process.

• Ensures compliance with Company safety programs. procedures; conduct safety audits; ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture.

• Completes training as required, including safety training, certification and testing.

• Responsible for maintaining required daily, weekly and monthly reports.

• Store operations including but not limited to successful implications of performance scorecard metrics.

• Responsible for showroom appearance.
   

  Back office

• Overall responsibility for all aspects of inventory control including replenishment, stocking, cycle counting, physical inventory, receiving, and obsolete slow moving inventory (OSMI).

• Responsible for monitoring/auditing all product returns and warranty transaction/claim activity.

• Responsible for oversight of warehouse responsibilities including parts deliveries, stocking, and storage.

• Manages transfers.

• Flexibility to work outside normal work hours/weekends, as required.

   
   
   
  SUPERVISORY RESPONSIBILITIES

  Directly supervises customer sales associates, warehouse, and delivery personnel in store. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 

   
  QUALIFICATIONS 

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

   
  EDUCATION and/or EXPERIENCE

  Associate’s (AA) degree or equivalent combination of education and experience.  Two years supervisory experience with two or more employees. Proven experience in building customer relationships. Experience working in a process management system and priority setting. Must be results driven, a strong team player and be able to maintain a high energy level even with challenging situations or customers. Must have good computer skills including Microsoft Office; Word, Excel, and Outlook.   Proficiency in an inventory management system or retail sales program a plus.

   
  LANGUAGE SKILLS

  Ability to read, analyze, and interpret policies, processes, and procedures.  Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from leaders, vendors, and customers.

   
  MATHEMATICAL SKILLS

  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

   
  CERTIFICATES, LICENSES, REGISTRATIONS
  Valid driver’s license
   
  PHYSICAL DEMANDS 

  While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone.  The employee frequently is required to stand, walk, sit, and reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

   
  WORK ENVIRONMENT 

  This position works in a typical office/parts store/warehouse environment.  While performing the duties of this position, the employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and extreme heat.  If working in the warehouse, employee is occasionally exposed to fumes from forklift. The noise level in the work environment is usually moderate. If visiting customers at job sites, the employee is occasionally required to climb and may be exposed to moving mechanical parts, extreme heat, and risk of electrical shock.  The employee is to follow the Electrical Safety/Arc Flash requirements to eliminate exposure.  The noise level in the work environment is usually moderate.  Hearing protectors should be worn in environments over 85 DBA.

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.